Resume
Senior Product Designer crafting high impact applications and tools for companies including Knowde, Amazon, Microsoft, and Nordstrom. Skilled at taking UX ownership of an abstract vision, diving deep, and driving projects to successful completion.
Summary
10 years of product design experience
Self-starter, grounded in process, collaborative, meticulous, and strong communicator
Figma master. Expertise in design systems, heuristics, prototyping, responsive, IA and navigation, search, sign-up, account, storefronts, and dashboards. Embraces new challenges
B.S. in Web Design & Interactive Media from The Art Institute of Seattle
Skills
Engaging with ambiguous projects and complex domains
Understanding user needs through research and usability testing
Systems thinking, information architecture, and workflow design
Visual, interaction, motion design, and prototyping
Working closely with Agile development teams
Figma, Figjam, Miro, Notion, Sketch, Adobe XD, FullStory, Zeplin, Webflow, Jira, Confluence, After Effects, HTML & CSS
Experience
Ingram Micro
Group: Xvantage | Title: Principal Product Designer | Duration: 10/22 - Present | Location: Remote
Principal Product Designer at Robots & Pencils, a full-stack digital consultancy, deployed at Ingram Micro, the largest global wholesale provider of technology products and supply chain management services. Owned experience design for key areas of Xvantage digital transformation initiative.
Designed Order Status Tracking (OST) tool enabling vendors to keep customers updated about order statuses
Designed Sales Profile dashboard for 360 sales view of Ingram Micro customers (resellers)
Designed multiple features for Finance team’s Global Discount System (GDS), including Deal Search, Deal Exceptions, Deal Reporting, and Customer Groups
Redesigned Vendor Requested Info (VRI) feature, enabling the addition of vendor requested fields to customer checkout flows
Knowde
Group: Search & Browse | Title: Sr. Product Designer | Duration: 11/20 - 6/22 | Location: Remote
Lead designer for search at Knowde, a B2B chemical and ingredient marketplace for buyers to search, sample, quote and purchase products from every supplier on earth
Designed Search including Typeahead, Filters, Product Comparison, and integration with browse experience
Designed Registration process, User Management, and User Profile
Designed UI elements for Knowde Alchemy design system
Microsoft
Group: Partner Center | Title: Sr. Product Designer | Duration: 05/19 - 10/20, Contract (Insight Global) | Location: Redmond, WA / Remote
Lead designer for reseller experience within Partner Center, the portal for partners to manage their relationship with Microsoft
Designed “delegated permissions” experience, improving end customer control of partner access to deployed software
Designed updates to ordering experience, and custom recon files
Lead alignment to Microsoft Fluent design system
Microsoft
Project: Customer Insights | Group: Business Applications Group, Customer Insights | Title: Sr. Product Designer | Duration: 4/18 - 8/18, Contract (The Creative Group) | Location: Redmond, WA and Bellevue, WA
Designer for Customer Insights, a Microsoft Dynamics 365 integration that creates a single customer list and user profile from multiple live sources
Designed customer search and profile for CRM users
Designed market segment builder and segments dashboard
Amazon
Project: Out of Box Experience (OOBE) Human Interface Guide (HIG) | Group: Device and Services Design Group | Title: Product Designer | Duration: 5/17 - 2/18, Contract (TekSystems) | Location: Seattle, WA
Designed and authored guides for designers in the Amazon Devices and Services Group
Created framework for Out of Box Experience (OOBE) design for Fire Tablet, Fire TV, Kindle, and Alexa devices
Contributed to content standards guides for Amazon devices
Nordstrom
Project: DevOps Dashboard | Group: DataVision | Title: UX Designer | Duration: 1/17 - 4/17, Contract (Filter) | Location: Seattle, WA
Designed a green-field DevOps monitoring and troubleshooting dashboard for Nordstrom’s 65+ development teams
Replaced obsolete internal tools and off-the-shelf dashboards
Conducted extensive interviews and usability testing
Designed visual approaches to troubleshoot errors, exceptions, and response time problems
Microsoft
Project: UNI 2.0 | Group: Windows Devices Group, Design R&D | Title: UX Designer | Duration: 10/15 - 6/16, Contract (Allovus) | Location: Redmond, WA
Designed UNI 2.0, a cloud-based design asset management system (DAMS) to keep design files up-to-date and in-sync from designer’s desktop folder
Responsible for UX, interaction, and visual design
Conducted usability tests using paper and click-through prototypes
Wrote user stories and participated in Agile process with development team and front-end developers
Microsoft
Project: Microsoft Partner Center | Group: Developer Seller Experience | Title: UX Designer | Duration: 07/14 - 09/15, Contract (Allovus) | Location: Redmond, WA
Product designer for software reseller experience within Partner Center, the portal for partners to manage their relationship with Microsoft
Responsible for features including onboarding, Azure usage management, subscriptions, role management, and API
My 25 years as a designer also include agency and in-house experience working with diverse clients including universities and manufacturers of furniture, hardware, computers, and clothing. Please inquire for complete work history.
Education
The Art Institute of Seattle
Location: Seattle, WA | Degree: B.S., Web Design & Interactive Media | Completed: June, 2013
Guilford Technical Community College
Location: Jamestown, NC | Degree: A.A.S., Commercial Art & Advertising Design | Completed: July, 1997